Not all lounges are created equally. The best have striking architectures, scenic views, sleeping areas, shoeshines — and hot baths
Flights delayed more than an hour still exceed pre-pandemic numbers
Airlines group says demand for travel is strong despite macroeconomic uncertainty
Passengers and crew on flight BA149 were held by Iraqi forces after it landed just as the invasion in 1990 began
New programme lacks important details on how to earn points, customers complain
The UK flag carrier has called again on the London design studio that created a revolutionary product
Fire at electricity substation that shut down Europe’s busiest airport raises questions about resilience of UK infrastructure
While much of the attention on BA has been negative, parent IAG is thriving
IAG posts record annual profits driven by high-spending leisure passengers
Airline makes some concessions after suffering backlash over sweeping changes
Air miles and frequent-flyer programmes drive enormous profits but risk becoming victims of their own success
Airline angered many customers after announcing controversial shake-up to its executive club points system
Airline group doubles down on premium business between Europe and US
Industry figures warn leisure travellers may struggle to gain perks such as access to the airline’s lounge
Disruption for airline’s passengers amid problems with pilot communication and website going down
Passenger demand in key transatlantic routes and within Europe boosts earnings
Airline blames cancellations on delayed deliveries of Rolls-Royce engines and parts for its Boeing 787 fleet
Speedier delivery will be needed to ensure customer reviews start to reflect IAG’s investor experience
Airline must do more to improve operations, even at expense of financial returns, say industry executives and analysts
Carrier has suffered from air traffic control disruptions and supply chain issues affecting parts and engine availability
Demand for flights to China has also struggled to rebound from the pandemic
The aviation chief executive on driving change in the face of resistance at historic airlines
Airline group abandons efforts to buy Spain’s Air Europa over EU competition concerns
Couple’s claim against British Airways sets precedent expected to cost carriers millions of pounds
Airline suffers from creaking technology, operational complexity and exposure to Heathrow congestion
